How can we help?

Choose whether you are joining sessions or hosting them, then register with an email address you can access. Open the verification message from Entervia and confirm your email before signing in.

Once signed in, your bookings, payment status, and access instructions remain available under My bookings, so you do not need to rely only on confirmation emails.

Open a session page and review its date and time, language, host, remaining capacity, price, and delivery platform. For sessions with multiple dates, select the dates you want during checkout.

Before paying, make sure the email address and contact details are correct. Entervia uses those details for the booking confirmation, receipt updates, and access instructions.

Card payments are confirmed automatically when the payment provider reports success. You can then open My bookings to see the next access step.

For a bank transfer, send the exact amount to the IBAN shown at checkout and upload the requested receipt. The booking remains pending until the receipt is reviewed; after approval, Entervia prepares the relevant Telegram invite or session link.

Open the private booking link in your confirmation email and confirm that payment is approved. Then open @entervia_bot in Telegram and send /start together with the access code shown in the email.

The bot matches your Telegram account to the booking and sends a personal, single-use group or channel invite. Open it with the same Telegram account you connected. If Telegram says the link is expired or already used, return to the booking page and request another invite.

A booking is tied to an email address, while Telegram groups identify people by their Telegram user ID. Connecting the bot safely matches those two records before access is granted.

This prevents a copied email or invite link from admitting a different account, keeps the group private, and lets Entervia show the host exactly which confirmed participant has received or used access. Entervia only needs the Telegram identity required to deliver and manage that session access.

Start on the private booking page from your confirmation email. Check that the payment is approved and that Telegram is shown as connected. If either step is incomplete, finish it first.

If the status is ready but no invite appears, use the resend option to create a fresh link; Telegram invitations are single-use and may expire. Also check that you opened the invite with the Telegram account linked to the booking. If a new invite still fails, contact the session host and include your booking reference—never send your access code publicly.

Create a private Telegram group or channel before starting the Entervia form. In the host dashboard, create a new session, choose Telegram as the delivery method, and add a clear title, description, schedule, capacity, language, price, and registration deadline.

Save the draft, connect the Telegram space, and review the public session page as a participant would. Submit it for approval only after the schedule, payment options, and access rules are correct.

Open the session in your host dashboard and start the Telegram connection. Add @entervia_bot to the intended private group or channel as an administrator with permission to create invite links and manage the access actions shown in the setup screen.

Send the generated /connect command inside that exact group or channel. Return to Entervia and confirm that the connected space name and type are correct before publishing. If you connect the wrong space, disconnect it from the session dashboard and repeat the setup in the correct one.

After a successful card payment—or approval of a bank-transfer receipt—Entervia marks the booking as paid and prepares access. For Telegram sessions, the participant must still connect @entervia_bot with their personal access code.

When that link is complete, the bot creates a single-use invite and delivers it to the participant. The participant table shows payment, Telegram connection, invite delivery, and join status separately, helping you identify the exact step when someone needs assistance.

Sign in with the verified email and password used when the account was created. Participants are returned to their bookings and access details; hosts can continue to their session dashboard.

If you are new, choose the role that best matches how you will use Entervia and complete email verification before signing in. If you use both sides of the platform, keep using the same verified account so support can trace your bookings and hosted sessions accurately.

Select Forgot password on the sign-in page and enter the verified email address for your account. For privacy, the page shows the same confirmation whether or not an account exists.

Open the newest reset email, follow its secure link, and choose a password that meets the listed requirements. Older reset links can stop working after a new request; if the message does not arrive, check spam and confirm that you entered the same email used for registration.

Each access code or invite is generated for one confirmed booking and, for Telegram sessions, one connected Telegram account. It may expire or become unusable after the first join.

Do not forward the confirmation email, code, or invite link. Sharing can expose a private session and may cause the host to revoke access. If you change devices or a valid link no longer works, request a fresh invite from your private booking page instead of asking another participant for theirs.